Business Administrator Apprenticeship – Office Support Role

Reporting to the Office Manager/Director, you will support the day-to-day running of the office and develop a wide range of administrative, organisational and customer service skills.

Key Responsibilities:

General Administration

• Handle inbound and outbound telephone calls

• Manage and maintain electronic filing systems (files and folders)

• Photocopying and scanning documents to email

• Email communications with colleagues, clients and suppliers

• Maintain efficient and accurate manual filing systems where necessary

Reception and Client Support

• Meet and greet visitors and clients, answering enquiries as first point of contact

• Support with reception duties and represent the company professionally

Marketing & Office Support

• Assist with marketing tasks and projects

• Clear and set up meeting rooms, providing refreshments and support during meetings

Business Processes

• Develop working knowledge of Microsoft Office products (Word, Excel) towards advanced level

• Process sales functions including orders, allocation, invoicing and dispatch

• Check and verify orders

• Conduct stock checking

• Handle the annual complimentary client diary and sales lists process

• Produce documents, sales graphs and reports

Essential Qualifications:

• GCSE English (Grade 4/C or above)

• GCSE Maths (Grade 4/C or above)

(If you already have relevant qualifications or experience, the apprenticeship can be adapted to reflect your existing knowledge.)

Skills:

• Strong communication and IT skills

• Attention to detail and organisational skills

• Customer care and problem-solving abilities

• Presentation and administrative skills

• Confidence with numbers, analytical and logical thinking

• Team working, creativity and initiative

• Non-judgemental approach and patience

On successful completion of the apprenticeship, you will have gained a strong foundation in office administration with opportunities for progression into higher-level administrative, office management, or business support roles.